Help & FAQ

Create a free account and your first event: your names, the date and your time zone. Free is not a trial and needs no card (up to 200 photos), and you can have one active Free event at a time. Add galleries, print your signs, and share the QR code. Upgrade any time if you need more.

Your event is the overall celebration, such as your wedding, and it has one QR code for guests. Galleries organize photos from particular parts of the event, such as the rehearsal dinner, ceremony or reception. You give each gallery a name and a start time, and photos sort into the right one based on when they were taken. All galleries share the event's QR code; guests never have to choose one.

No. They scan the code (or type the short link) and choose photos. Nothing to install, nothing to sign up for.

Guests can still pick their photos. They wait on the phone and send automatically when signal returns; the page shows "Waiting for signal". Uploads go in small pieces, so a dropped connection never restarts a file. On iPhone, keep the page open while it sends (Safari pauses background uploads); reopening the page continues where it left off.

Photos (including iPhone HEIC, JPEG and PNG) on every plan, and videos (MOV, MP4 and more) on paid plans. Photos can be up to 25 MB on Free and up to 100 MB on Heirloom; videos up to 1 GB on Essentials, 2 GB on Signature and 5 GB on Heirloom. If a file is too big, the upload page offers to skip it or send a smaller copy. We keep your originals untouched.

Yes, for 30 days after the event on Free, 2 months on Essentials, 3 months on Signature and 6 months on Heirloom. You can close uploads earlier. Guests can ask for a single reminder the next morning.

Yes. Simple upload mode is a streamlined upload page with large, easy-to-use controls. Find its link on your event's "QR & signs" page, or guests can tap "Simple upload mode" at the bottom of the guest page.

Print the signs from the "QR & signs" page at 100% scale. Don't shrink the code below 1.5 inches (4 cm), keep the white border around it, and avoid glossy lamination under spotlights. Test-scan one before printing them all. For NFC tap stickers, see "Using NFC tap stickers" below.

An NFC sticker opens your event when a guest taps their phone on it. It's a second way in next to the QR code, for guests whose camera won't focus in dim light, who don't know how to scan, or who just find tapping easier. Nothing to install: iPhone XS and newer and most Android phones read NFC stickers on their own.

Where to get them

A pack of 10 to 50 blank stickers usually costs $8 to $20 online, about 30¢ to $1 each. NTAG213 stickers on Amazon.

As an Amazon Associate, IDoSnap.com earns from qualifying purchases.

Which ones to choose

• NTAG213 chips. They hold about 130 characters, plenty for your short link, and work with every NFC phone. NTAG215 and NTAG216 work too but cost more for space you won't use. Avoid "MIFARE Classic" tags: iPhones can't read them.
• Bigger is easier to tap. 25 to 30 mm (about an inch) round stickers are a good size. Tiny ones need the phone held just right.
• Not on metal. Metal blocks the signal. For metal frames or easels, buy "anti-metal" (on-metal) stickers, or stick a normal one on the sign itself.
• Get spares. Packs of 10 or more are cheap, and a few get used up in testing.

Write your link with an iPhone (iPhone 7 or newer)

1. Install NFC Tools (free) from the App Store.
2. Tap Write, then Add a record, then URL / URI, and enter your event's short link from the "QR & signs" page. Tap OK.
3. Tap Write and hold the top edge of the iPhone against the sticker until it says the write succeeded.

Write your link with an Android phone

1. Turn on NFC in Settings (usually under Connected devices or Connections).
2. Install NFC Tools (free) from Google Play.
3. Tap Write, then Add a record, then URL / URI, and enter your short link. Tap OK.
4. Tap Write and hold the middle of the phone's back against the sticker until it confirms.

Test, lock and place

• Test with both kinds of phone. An iPhone shows a banner at the top of the screen to tap; an Android phone opens the link straight away. The screen has to be on (and on Android, unlocked).
• Lock each sticker once it works, so nobody can write over it: in NFC Tools, Other, then Lock tag. Locking is permanent, so double-check the link first.
• Stick it right on the sign. Phones read NFC through paper, cardstock and thin foam board, so a sticker on the front of a poster or table card works, and so does one hidden on the back. Turn on the NFC spot when you print signs (on the print page or in Settings) and each sign gets a marked "or Tap Here" circle sized for the sticker. On signs printed without it, use the blank space below the QR code (never on top of the code) and add a small "Tap your phone here" label so guests know where to tap.

No. Paid plans are a one-time payment per event, and nothing renews automatically. Upgrading later costs the difference between the plans at current prices. Optional extras, such as keeping originals longer or bulk downloads after the first year, are priced separately and shown before you buy.

Nothing is lost. If you exceed your limit, uploads will continue to be accepted, and everyone can still download individual photos. We will let you know, and cloud sync and ZIP downloads will be restricted until you upgrade.

If IDoSnap.com didn't work for your event, contact us within 30 days after the event date for a full refund of your plan. See Refunds in our terms.

By default, anyone with the event link can see the gallery. You can switch it to "guests see only their own uploads", hide it until a reveal time, require approval before photos appear, or hide anything instantly.

Guests keep the copyright to what they take, and grant the hosts a license to keep, share and print them. See our content policy. Owning a photo is separate from how long we store the original file: see "How long are photos kept?"

Every guest can tag people in photos, and each person decides who can find photos of them (only themselves by default). Guests then filter the gallery to Photos of Me or Photos of My Family. Automatic facial matching is a separate, optional feature on Signature and Heirloom, available only where legally allowed: it is off unless the hosts turn it on, and only guests who agree are matched. We never keep a permanent face template. See "Facial matching, privacy, and state laws" at idosnap.com/facial-matching-privacy-laws.

Yes, for 30 days. Deleted photos and videos (yours or ones a guest removed) go to Trash, at the top of "Photos & videos". Select them and tap Restore. After 30 days the trash is emptied automatically.

Full-size originals are kept for 6 months on Free, 1 year on Essentials, 3 years on Signature and 10 years on Heirloom, counted from the event date. You can extend that before it ends. Even after your plan ends, lower resolution photos (about 2048 pixels) stay online indefinitely, and the originals can still be restored for a fee for six months.

Originals are the full-size files guests shared, kept for your plan's retention period. Previews are smaller copies (about 2048 pixels) that stay online, browsable, indefinitely after originals end. Anyone allowed can download previews one at a time.

Download every original as ZIP files (one per gallery, split into sizes you choose) for 6 months on Free and the first year on paid events, or connect Google Drive and/or Dropbox on a paid plan for an automatic copy. On plans that keep originals longer, single photos and videos stay free to download until storage ends; downloading everything at once after the first year, or exporting to a newly connected cloud account, needs bulk access, priced by the size of your event. Lower resolution photos can be downloaded one at a time even after originals expire.